PERSONAL INFORMATION POLICY
INTEGRITY
X-PLORE Racing, org.nr. xxxx-xxxxxxx ("X-PLORE Racing"), places great importance on safeguarding your personal privacy. We are dedicated to ensuring the proper protection of your personal information and adhering to all relevant regulations and cybersecurity standards.
As X-PLORE Racing assumes the highest level of responsibility for handling the personal information you provide us, whether you are a customer, supplier, retailer, prospective employee, or any other relevant party, we wish to outline our policy on how X-PLORE Racing manages your personal data.
It is essential that you read and comprehend this policy before making any purchases of X-PLORE Racing products or before initially engaging with our company in any manner.
Please note that some pages on our website may contain links to third-party websites. These external websites have their own privacy policies, and X-PLORE Racing is not responsible for their operations or information practices. Users who transmit information to or through these third-party websites should review their privacy policies before providing any personal data.
WHAT PERSONAL INFORMATION DO WE COLLECT AND WHERE IS IT OBTAINED?
Depending on how you interact with us, X-PLORE Racing processes the following information:
- Name, address, phone number, email address, date of birth, and general personal details.
- Credit card information (if applicable).
- Demographic information.
- Purchase history.
- Browser information.
- Information about your company and relevant contact persons.
- Information included in your resume, including a photograph, or a personal letter submitted with your resume.
This information is collected in the following ways and from the following sources:
- When you make a purchase or inquire about X-PLORE Racing products.
- In a B2B context, such as when you, as a representative of a B2B customer, place orders or make inquiries about X-PLORE Racing products or express a desire for cooperation.
- Through browser information and invisible pixels.
- When you sign up for the X-PLORE Racing loyalty club or subscribe to our newsletters.
- Via social media.
FOR WHAT PURPOSES DO WE PROCESS YOUR PERSONAL INFORMATION, AND ON WHAT LEGAL BASIS?
X-PLORE Racing collects personal information for the following purposes:
- To facilitate the handling of your orders and purchases of X-PLORE Racing products.
- To establish contact with you both before and after your order is placed.
- To enhance and develop X-PLORE Racing products.
- To segment X-PLORE Racing's communication and marketing efforts directed toward you.
- To analyze your user behavior and improve our marketing strategies.
- To manage your relationship with X-PLORE Racing.
- To evaluate whether X-PLORE Racing wishes to offer you employment and to maintain communication throughout the recruitment process. For some employment positions, candidates may be required to undergo a personality test. The results of this test will be assessed by the HR department and the department manager.
X-PLORE Racing processes your information based on the following legal grounds:
- Processing is necessary for the performance of a contract, such as when you place an online order, make an in-store purchase, or engage in cooperation.
- Processing may also occur to carry out specific actions or preparations at your request before entering into a contract.
- Processing may be based on X-PLORE Racing's legitimate interests when the company has determined that its interests outweigh your privacy interests. This legal ground applies to statistics, customer surveys, interest-based marketing, and the analysis of general user behavior, all with the aim of improving your benefits, experience, and the quality of X-PLORE Racing products and services. You have the right to object to such processing, as explained in more detail below.
- Some processing is conducted to fulfill legal obligations, such as when ordering one of our products, where it is mandated by law which personal information X-PLORE Racing can record. Invoice information is retained in accordance with accounting regulations, which may require disclosure to authorities when mandated by law.
- Processing based on your consent, for purposes including direct marketing (postal and digital), customer surveys, customer support, and newsletters.
TO WHOM DO WE PROVIDE YOUR INFORMATION?
Online Payment Processing
X-PLORE Racing employs the services of Klarna, Adyen, and PayPal to handle product purchases and payments.
- Apart from order fulfillment, this data is only used when customers have questions or if there are issues with their orders.
Online Purchase Delivery
X-PLORE Racing relies on PostNord, Budbee, and Best for orders within Sweden and UPS for deliveries outside Sweden. [Insert links to their respective privacy policies]
- In addition to facilitating delivery, this data is used solely for responding to customer inquiries or addressing order-related concerns.
We share your personal data with our suppliers and partners as mentioned above. This may entail transferring your personal data outside the European Economic Area (EEA). When such transfers occur, we ensure that an equivalent level of protection is maintained, adhering to data protection laws. This may involve the use of the EU Commission's standard contractual clauses or, where applicable, the US Privacy Shield or corresponding certification mechanisms to ensure adequate protection. For more information on international data transfers, please feel free to contact us at: info@xploreracing.se
HOW LONG DO WE RETAIN YOUR INFORMATION?
X-PLORE Racing endeavors to ensure that personal information is not retained for a longer period than is necessary for the purposes for which it is processed, and that the information is stored and treated securely during this period. The duration for which your personal information is processed and retained is as follows:
- Customers, suppliers, and retailers: If you are under an agreement with X-PLORE Racing, your personal information will be retained for as long as necessary to fulfill our obligations to you, such as until your order is delivered or until the service we've ordered is received. However, we will not retain your information beyond a 12-month period after your last contact with us. For customer orders and purchases of X-PLORE Racing products, we will retain the information you provided for up to 36 months, after which it will be deleted.
- Job applicants: Applications containing personal information from candidates who were not hired will generally not be retained for more than 6 months following the denial, unless X-PLORE Racing has obtained the applicant's consent to retain the application in the recruitment system.
- Legal obligations: X-PLORE Racing retains information as required by current legal regulations, such as 7 years according to the Bookkeeping Act.
CUSTOMER SERVICE
X-PLORE Racing uses Zendesk to provide the best support and user experience when in contact with our Customer Service. You can find more information about Zendesk's privacy policy [Insert link to Zendesk's privacy policy].
COOKIES
X-PLORE Racing uses cookies for its digital services.
CHANGES AND ADDITIONS TO THE POLICY
Please be aware that this personal information policy may be modified or expanded in the future, especially as new regulations and terms are introduced. In such cases, the updated version will be published on X-PLORE Racing's website. [In the event of significant policy changes that we believe you should be informed about, we will notify you, provided we have your email address.]
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